FAQ

Question: Is Revolve Fitness Equipment available in my area?

A: Currently we operate in Salt Lake City, UT and the surrounding counties. This would include all zip codes in Salt Lake Valley, Davis County, and Utah County.

Question: How does your monthly membership work?

A: Members will be able to build their custom home gym from our wide selection of equipment. The amount and type of equipment chosen will determine the membership tier. After signing up, we will schedule a time for delivery. Members will simply pay the monthly membership price until they cancel.

Question: What is your Membership-to-Own program?

A: After 12 months of membership, members may purchase their set of equipment at a discounted price. This is great as it gives members an opportunity to try out the equipment before committing to a large purchase. Please email our support team if you are past 12 months of membership and would like a customized quote to purchase your chosen equipment.

Question: What is the billing cycle for the membership?

A: Members are billed each month, on the same day of sign up, until canceled.

Question: Is there a delivery fee?

A: There is a simple $49 delivery applied at time of delivery. If you are outside of the current operating area, we will let you know ahead of time if there are any additional charges.

Question: Do I have to sign a contract to sign up?

A: There is no minimum term contract that must be carried out for our members. All members will sign a member agreement upon delivery outlining terms of membership and what is expected from both parties.

Question: Is there a cancellation fee?

A: If canceled within the first 12 months, a $89 cancellation and refurbishment fee will be applied to final payment. This is simply to cover our time and travels expenses, and labor necessary to uninstall the equipment. After 12 months there is no cancellation fee for the length of the membership.

Question: How do I cancel?

A: Currently you can email your cancellation inquiries to: support@revolvefitnessequipment.com

Question: My card on file is lost or expired, how do I update it?

A: Members can update their payment information through their account login portal.

Question: My equipment broke or is unusable

A: If a piece of equipment is broken due to miscare or misuse, the member is liable for the value of the item. If a piece of equipment is in need of replacing due to normal wear and tear of item, please email our support team to get a replacement started.

Question: How do I “Revolve” (Upgrade) my membership equipment?

A: Through your account login portal, members can swap out any current equipment for another of equal point value. If you are experiencing issues, please email our support team.

Question: I’m having issues signing up for my membership.

A: If you are experiencing issues at checkout, please submit a request help ticket or email support@revolvefitnessequipment.com and a member of our team will address the issue.